At Eaz8, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely happy with your order, we are here to help. Please read our return and exchange policy below.

Returns

1. Eligibility:

   • Items must be returned within 15 days of the purchase date.
   • Products must be unused, in their original packaging, and in the same condition as received.
   • Original receipt or proof of purchase is required.

2. Non-Returnable Items:

   • Opened or used cosmetics (for hygiene reasons).
   • Sale items or items purchased with a discount code.

3. Process:

   • Contact our customer service team at kashif.ali200131@gmail.com to initiate a return.
   • Provide your order number and details of the item you wish to return.
   • Once approved, you will receive instructions on how to send the item back to us.
   • Return shipping costs are the responsibility of the customer.

4. Refunds:

   • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
   • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Exchanges

1. Eligibility:

   • Items must be exchanged within 15 days of the purchase date.
   • Products must be unused, in their original packaging, and in the same condition as received.
   • Original receipt or proof of purchase is required.

2. Process:

   • Contact our customer service team at [customer service email] to initiate an exchange.
   • Provide your order number and details of the item you wish to exchange.
   • Once approved, you will receive instructions on how to send the item back to us.
   • Exchange shipping costs are the responsibility of the customer.

3. New Item Shipment:

   • Once we receive your returned item for exchange, we will inspect it and notify you of the approval or rejection of your exchange.
   • If approved, the new item will be shipped to you at no additional cost for the first exchange. Subsequent exchanges will incur shipping charges.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at kashif.ali200131@gmail.com with your order number and a photo of the damaged or defective item. We will arrange for a replacement or a refund at no additional cost to you.

Contact Us

If you have any questions or concerns about our return and exchange policy, please do not hesitate to contact us at:

• Email: kashif.ali200131@gmail.com
• Phone: 03111904902

Thank you for shopping with Eaz8. We appreciate your business and are committed to providing you with the best quality products and customer service.